Shipping and refund policies
Shipping Information
UK delivery available on originals, prints and cards. Delivery times and costs are shown at checkout. Please contact me before ordering from outside the UK. Returns accepted in line with the shop policy.
I ship all of my prints and books with Royal Mail 2nd Class, 1st Class or Tracked. Any free shipping offers will be posted out 2nd Class.
Original paintings are organised personally to find the most suitable delivery for size.
Please allow 4-6 business days for processing after placing your order, and this will be longer during busy periods (eg. Christmas). It’s just me doing everything and some more premium items are printed on purchase, therefore it may take a little longer. Your patience is very much appreciated.
If you are in rush for your order, email me with your order number and I’ll try my hardest to get it to you as quickly as possible.
If you have any questions regarding shipping please don't hesitate to get in touch and I will get back to you as soon as I can.
Refunds & Exchanges must be requested within 14 days of delivery and items must be sent back within 21 days of delivery.
To be eligible for a refund or exchange, your item must be unused and in perfect condition. The item must be in the original packaging and proof of purchase/receipt must also be provided.
Unfortunately, items that I can't accept refunds or exchanges on are;
Used items (Prints that have been opened or where the sticker on the back is no longer intact, will not be accepted)
Sale or discounted items
The customer is responsible for the cost of shipping the returned item and must return the item in its original postal packaging where possible. If original postal packaging cannot be used, suitable packaging should be used to ensure the item is sent back safely. Any damage incurred due to poorly packaged returned items may impact your refund being accepted.